TABLE OF CONTENTS

• Return Policy
  • Print Books Returns Policy
  • eBooks Return Policy

    
    

Return Policy

Purchases made through our website are subject to the refund and cancellation policies outlined below. Please review the appropriate cancellation policy for the product purchased below. Should you be unhappy with your purchase for any reason, please use the contact information at the bottom of this article depending on your location.

Print Books Returns Policy

• All returned copies must have been purchased from Corwin/Sage. 
• Returns should be sent to: 
  • Sage Returns Dept.
    2500 Conejo Spectrum St
    Thousand Oaks, CA 91320
• Shortage and/or damage claims must be reported to Sage within 30 days of delivery. 
• Individuals, corporations, hospitals, governments, libraries, and non-profit organizations have 30 days from the date of purchase to return items in saleable condition.
• Returns from college stores, retail bookstores, wholesalers, resellers, national accounts, national and regional associations, and international customers will be accepted for 12 months from original invoice date, and up to 180 days after a title is declared out of print.
• Corwin/Sage reserves the right to reduce or suspend ordering and returns privileges for accounts that are:
  • In arrears.
  • Found to be selling counterfeit Corwin/Sage products.
  • Found to be selling international student editions or other products not available for or legal to sell in the United States.
• The original invoice, or documentation with the original invoice number, ISBN, and quantity returned, must accompany all books being returned.
• Credit for eligible returns will be issued at invoiced price.
• Returns must be received in their original new, undamaged, unopened/sealed, and saleable condition. Sage reserves the right to determine saleable condition.
• Shrink-wrapped books, bundles, digital access codes, software, CDs, videos or any other electronic media, are returnable only if unopened.
• Return freight charges are the customer's responsibility.
• Customers cannot withhold payment due to any pending returns or excess inventory. It is the customer's responsibility to fulfill outstanding payment obligations according to the Terms and Conditions of your Credit Application/Account (to keep the account in good standing).
• Custom Products – Corwin/Sage will accept up to 20% returns on custom products for each custom order up to 12 months from the invoice date. 

Non returnable items include:

• Products not purchased directly from Corwin/Sage. 
• Books that have been out of print (OOP) for more than 180-days.
• Products not in their original, unopened, and resalable condition.
• Opened shrink-wrapped books, bundles, digital access codes, software, CDs, videos or any other previously sealed products.
• Books purchased on a non-returnable basis.
• Used/counterfeit books.
• Journals.

eBooks Return Policy

Full refunds of the original purchase price of the eBook will be granted by our Sage and/or Corwin (as applicable) to the person or entity who originally purchased the eBook if a refund is requested within 14 days of purchase date by contacting our Customer Service Department at [email protected]. In addition to this refund policy, your purchase of eBooks through our website is subject to the eBook terms of use.

Contact Information

To contact our Claims Department email [email protected] or call on 800-233-9936 ext. 6132, Monday to Friday from 8am to 5pm PT.