If you experience any issues with your order, you can file a claim using the contact information below. When submitting a claim, please provide specific details to help streamline the process and ensure a prompt resolution. 

What information should I include when submitting a claim?

Please provide as much of the following information as possible:

• Account Number
• Invoice Number
• Date of Purchase
• PO (Purchase Order) number
• ISBN, Title and Quantity
• Order Number (If you have placed an order online, this will start with ORD)
• Name on the order

Contact Claims Department 

Available Monday to Friday from 8 a.m. to 5 p.m., Pacific Time

• Phone: 800-818-7243 and press 6132  
• Email: books.claims@sagepub.com