If you encounter an issue with your order, you can file a claim with the claims department. When submitting a claim, we request specific details to streamline the process and ensure prompt resolution of the issue. 

What information should I include when submitting a claim?

When submitting a claim, please include as much of the following information as possible:

• Account Number
• Invoice Number
• Date of the order
• PO (Purchase Order) number
• ISBN, Title and Quantity
• Order Number (If you have placed an order online, this will start with ORD)
• Name on the order

Please contact contact our Claims Department at 800-818-7243 and press 6132 from Monday to Friday between 8 a.m. to 5 p.m. Pacific Time or email books.claims@sagepub.com.